The airline Vueling has been ordered by the High Court of Justice of Madrid (TSJM) to repay almost half a million euros for irregularities in the use of discounts for passengers residing in the Canary Islands, Balearic Islands, Ceuta and Melilla.
The result of the investigations is that Vueling had not provided the documentation accrediting the sale and collection of tickets by certain agents and flights, so it was concluded that the amount settled was higher than the amount stated in the invoices issued by the agencies to the International Air Transport Association (IATA).
After analysing almost 300 tickets with 710 associated travel coupons worth almost 4,000 euros, almost 14% were found to be deficient, resulting in a refund of some 359,500 euros, rising to 459,000 euros after interest of 99,300 euros was applied.
The company responded that it had provided all the required documentation, expressed its willingness to cooperate, and assured that it was ready to provide any necessary clarifications.
However, it stressed that, according to the regulations in force, it was the travel agencies and not the airlines that were obliged to keep and maintain the records and that these entities were responsible for carrying out the check-in process, while they merely transported the passengers.