Canary Islands airports have recently introduced an innovative chatbot service designed to enhance the experience of travelers and streamline access to vital information. This digital assistant, named Oli, is a multilingual avatar that can converse in eight languages. Oli is accessible via multiple platforms including WhatsApp (through a convenient QR code), the Aena website and mobile application, as well as Facebook.
Oli provides real-time updates on flight statuses, airport services, and more. The chatbot even has the capability to redirect users to the Aena digital map, helping them navigate through the airport with ease. This service is part of Aena’s broader strategy to leverage technology for improving customer service and operational efficiency at the airports.
Since its initial launch at the Adolfo Suárez Madrid-Barajas airport in December 2022, Oli has become an invaluable tool for passengers. By April 2024, approximately 940,000 users had interacted with Oli, demonstrating its growing popularity. This service has also been successfully implemented at Josep Tarradellas Barcelona-El Prat airport.
Aena’s commitment to innovation and digital transformation aims to position the company as an international leader in the use of digital tools. This initiative is part of a larger vision that encompasses three strategic programs, 24 areas, and 84 projects, all focused on improving the passenger experience, increasing operational efficiency, and fostering sustainable mobility.
